1. Who ships
- Company name: 2026 NT CARS, SL
- Tax ID (CIF): B24862104
- Address: Calle Rosselló, 216, Planta 6 · 08008 Barcelona, Spain
- Email: patinetes@ntcars.es
- Phone: +34 634 434 485
2. What we ship
We only ship the identification plate of the scooter, which we print ourselves as an authorised number-plate processor (no. 038001272). It is shipped with the “Identification plate” service and with the “DGT registration + plate pack”.
The DGT registration service involves no shipping: the registration certificate reaches you as a PDF at the email address you give in the form.
3. Delivery areas
We ship the plate to addresses in mainland Spain and the Balearic Islands.
We do not ship plates to the Canary Islands, Ceuta or Melilla, because of the customs procedures that shipping to these territories requires. The form detects these addresses by postcode (35, 38, 51 and 52) or by province, and does not allow the plate or the pack to be ordered.
If your home is in one of these territories, you can order the DGT registration only (€35), which needs no shipping. You will have to get the plate by other means.
4. Shipping costs
Shipping costs €4.95 per order, VAT included. It is added to the product price and shown before you pay:
- Identification plate: €15 + €4.95 shipping = €19.95.
- DGT registration + plate pack: €45 + €4.95 shipping = €49.95.
There are no additional shipping costs.
5. Delivery time
The plate normally reaches your home within 3 to 7 working days, counted from the working day after payment.
This time is an estimate and may be longer for reasons beyond our control (public holidays, carrier incidents). In any case, delivery will not exceed 30 days from the order, which is the legal maximum when no other period is agreed.
6. Carrier and tracking
We ship through Packlink PRO, normally with Correos, although we may use another carrier. When the shipment leaves we email you the tracking number at the address in the form.
7. Delivery address
We ship the plate to the address you give in the form, which is also your address for the DGT. Please check it is correct and complete (street, number, floor, postcode and town): we cannot be responsible for delays or losses caused by a wrong address.
If you need to change the address, email us at patinetes@ntcars.es before the shipment leaves. Once shipped, we can no longer change it.
8. If you are not at home
If nobody is there at the time of delivery, the carrier will follow its usual procedure (leaving a notice to collect the parcel at an office or trying delivery again). Follow the notice and check the tracking number.
If the shipment comes back to our offices because of a wrong address or because it was not collected, we send it again and charge the shipping cost again (€4.95).
9. When you receive it
Check that the plate is in good condition and that the registration number is your scooter’s. If it arrives damaged, if the number is wrong or if it does not arrive, email us at patinetes@ntcars.es within 14 days of delivery or of the expected date.
- If the mistake is ours (printing error, damage, loss): we send you another plate at no cost.
- If the mistake is in information you gave us (registration number written wrongly, wrong address): we charge the cost of a new shipment (€4.95).
10. Withdrawal and returns
The plate is made with your scooter’s registration number. For that reason it is not subject to the right of withdrawal or return (article 103.c of the Spanish Consumer Protection Act, texto refundido: goods made to the consumer’s specifications). This does not affect your rights if the plate arrives defective or does not arrive (see section 9).
The withdrawal conditions for the registration service are in the Legal notice.
11. If we cannot ship it
If we cannot ship the plate because of a mistake on our side, we refund the full price of the plate and of the shipping. If we cannot ship it for a reason attributable to you (for example an invalid address or wrong details), we refund the amount minus €2 for the payment fee.
12. Contact and applicable law
For any question about a shipment: patinetes@ntcars.es, +34 634 434 485 or WhatsApp on the same number. We are available Monday to Thursday 9:00–19:00 and Friday 9:00–15:00 (Spanish time).
Complaint forms are available to you: you can request one by emailing patinetes@ntcars.es. This policy is governed by Spanish law.
2026 NT CARS, SL — CIF B24862104 — Registered Gestoría no. 4213
Calle Rosselló, 216, Planta 6 · 08008 Barcelona · patinetes@ntcars.es